The Discovery phase is the first step in the redesign process. It sets the tone for your entire project and affects all aspects of your redesign.
Over the past couple of years, I’ve hired about twenty freelancers to help with website content creation, design and development. They’ve added expertise and additional resources when I’m juggling multiple projects. Hiring freelancers has worked out fairly well. Most freelancers have been good with a couple of all-stars (and one or two duds).
Working with templates is a good thing. Templates are a nice starting point for small projects. They’re best as a jumping off point into something new.
One of the most frustrating experiences for a freelance designer is working with a micromanaging client. A lot of times, suggestions for design changes can be downright arbitrary. Whether or not a background hue is purple or periwinkle might not make any difference to the success of a design.